Communication Specialist at Aerocare Medical Transport

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Communication Specialist

Tulsa, OK, United States

DUTIES & RESPONSIBILITIES:
The Communication Specialist is responsible for the overall coordination of fixed-wing air medical
flights. This includes, but is not limited to:

Answering emergency and non-emergency transport telephone lines, and assist with answering business telephone lines as required
Ensuring effective communications are maintained between all aircraft and crew members
Ensuring patient flight information is accurately and efficiently conveyed
Initiating and coordinating the Post Accident/Incident Plan (PAIP) and other emergency procedures as needed
Maintaining written and computerized records
Reporting to work well rested and on time
Maintaining proficiency and currency in accordance with company training programs
Adherence to Company Policy & Procedures
Assisting Flight Coordinator with long-range flight requests
Performing general housekeeping duties to insure cleanliness and functionality of work area
Maintaining excellent working knowledge of all Policy & Procedure relating to Communications and Flight Operations
Flight following
Multi-tasking despite considerable interruptions and distractions

REPORTING RELATIONSHIPS:
The position reports to the Communication Supervisor and does not directly supervise others.

WORKING CONDITIONS:
AeroCare operates 24 hours a day, 7 days a week, and all holidays, requiring the incumbent to work rotating or multiple shifts, non-traditional hours, and may require short turnarounds. The standard shift length is 12 hours. The incumbent will work primarily in an indoor, office environment with minimal physical risks including minimal physical exertion requirements and low to moderate noise levels.

MINIMUM QUALIFICATIONS:

High School Diploma
EMT-Basic or equivalent experience
Computer literacy including good typing skills
Previous EMS, Fire, Police, or Air Medical Communications experience preferred
Knowledge of aviation terminology preferred
Must possess excellent verbal and written communication and interpersonal skills

Application Form

First Name *

Last Name

Email *

Phone *

Resume *

Cover Letter

Address *

Are you eligible for employment in the United States? *

Are you 18 years old or older? *

You will be required to obtain a Tulsa Airport Authority identification badge. Part of this process is a background check, and a 5 year employment/education history check. Felony criminal convictions and large unexplainable gaps in employment may prevent you from qualifying. Is there anything you can think of that would prevent you from obtaining an identification badge? *

Communication specialists work 12 hour shifts, 6am-6pm and 6pm-6am. AeroCare operates in a 24 hour/7 day a week environment, and you will be required to work nights, weekends, holidays, rotating and other non-traditional shifts. Are you available to work a schedule like this? *

You may be required to work more than 40 hours a week based on operational considerations. Are you able to do so? *

If you are hired fulltime, AeroCare will consider itself your primary employment. You are expected to be able to work whenever you are scheduled. Will this be a problem? *

After training is completed you will often work alone, with little direct supervision. However a supervisor is always available by phone if needed. Are you able to work without a supervisor present? *

There is no one available to provide periodic breaks, and all meals are eaten at your workstation. You will not be able to leave the office building during a shift. Is this acceptable? *

The majority of a communication specialist's day is spent working with a computer. AeroCare utilizes a variety of software, including: Microsoft Office, Adobe Acrobat, internet sites, and specialized CAD software. You will need to be able to type quickly. With the training we provide, and reasonable accommodations for disabilities, are you comfortable working with a computer? *

Communication specialists also spend a large amount of time on the telephone. We provide headsets for each communication specialist, and will provide reasonable accommodations as necessary. Are you comfortable answering a large volume of calls in a short amount of time and prioritizing them as needed? *

AeroCare is a drug free workplace and requires all employees to submit to a pre-employment drug screening, and may require an employee to submit to a drug screening at any time. Are you willing to submit to a drug screening? *

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Application Form